Customer satisfaction
Our focus is on making our customers happy. We work constantly on improving our service and on optimising the user-friendliness of the website in order to increase customer satisfaction.
Passion
Passion is what we call working hard for something. Even when stumbling blocks are in the way, we don’t lose sight of our goals and always work with great dedication to delight our customers.
Courage
For us, courage means not losing our curiosity for new things and venturing into new territories. In this, we always act in the best interests of the customers and of the company.
Teamwork
We lay great importance on the sense of “us”! Our team spirit allows us to reach our goals and climb the ladder together.
Safety
We attach great importance to ensure that our customers can shop and surf on parfumdreams securely. We have our internal processes audited regularly by external partners and have earned many certificates for this.
> 850 Brands
Over time, the range has expanded to include more than 850 brands. The homepage has changed and is now state-of-the-art. But this development isn’t over. By continuously developing the range and our use of new technologies further, we can focus on our customers’ desires and process their feedback very efficiently.
Optimisation
We have thus been able to reduce the time required to respond to an e-mail to 2.5 hours during normal business hours. We update our web shop at least once a week with new features. These include the integration of new methods of payment or new filters, which allow the customer to find products quicker, the improvement of the ordering process or changes to the page structure.
Branches and salons
The development of parfumdreams is supported by stationary Akzente stores in Germany. These include 23 perfumeries, two hair salons and several cosmetic salons. The employees in these branches report on their experiences and daily conversations with customers, and so can provide extra expertise for our online customers.
Range
Parfumdreams aspires to providing its customers with a large range of high-quality products at a fair price. Our range is continuously revised and also includes current trend products as well as the top brands. This means that alongside articles from classic names such as Chanel, Hugo Boss, Lancome and many more, you’ll also find natural cosmetics (Boerlind, Spilanthox, Zealots of Nature), exclusive brands (Xerjoff, Creed, BALR., Gisada) or the latest lifestyle products (Christina Aguilera,4711, Betty Barclay, Ariana Grande).
Service
parfumdreams also stands for excellent service. Our service team is available to take your call on our hotline number from Monday to Friday from 8am – 8pm, and Saturdays 9am – 4pm. Our customer service staff are looking forward to hearing from you.
Environment
We also have the highest of aspirations in the area of the environment. We generate more electricity via a photovoltaic system than we use and our processes are entirely paper-free.
Data Protection
The secure handling of customer data is also given top priority. We have also had these high requirements audited by the independent certification body “Datenschutz cert GmbH” in a complex process, and are still the only perfumery (as of 2015) with this sort of certification (cert. no. DSC.332.07.2015 568). The quality seal from Trusted Shops and EHI deal confirm the secure shopping experience on parfumsdreams. With the Trusted Shops consumer protection, our customers also receive a money-back guarantee.
Certified security
