Help topics
My Parfumdreams
Your user account is your own personal area. Here, you can adjust various settings. If you want to change your password or review your orders, here is exactly the right place. “My Parfumdreams” on the top navigation bar takes you to your own personal area.
If you aren’t a customer yet, you can register here.
My details
Clicking on “My details” takes you to your personal details that you entered when registering. First, you see your use details, so your name, customer type, and date of birth. You can’t enter anything into these fields.
Underneath, you will see your email address and personal password. Here, you can adjust various settings.
- Change password
If you want to change your personal password, you have to enter a new password and confirm this in a field below for security. Clicking on “Next” confirms your entry.
- Add/edit profile
In the next section, you can add your profile, which is displayed when you leave comments. Here, you can set a user name, which is displayed if you have left a customer rating. When setting a user name, please note that each user name can only be used once. If you haven’t set a user name, your first name and the first letter of your surname will be used instead.
You can also enter your gender and age group.
You also have the opportunity to enter your skin type, skin colour, and hair colour.
- Add address
If you wish to add a new address or packstation, enter the details into the entry form and confirm them with “Create new”.
My wishlist
The wishlist saves items that you have added to your wishlist. You can do this with any item by clicking on “Add to my wishlist” directly below “In the shopping basket”.
My orders
When you click on “My orders”, you are shown an overview of all your orders. Both completed and outstanding orders are displayed.
Using the function “View order”, you can see your orders in detailed view. There, you have access to the “Print” function, with which you can print your order.
Return goods
If you wish to return goods, you can view your order and request a returns note via the menu item Return goods. However, this is only possible if the cancellation period of 14 days has not lapsed. Otherwise, we will not bear the costs of the return.
In this case, the returned goods must be sent as an insured shipment, if possible, to the following address:
Parfumdreams Arvato
Trianelstraße 5
59071 Hamm
GERMANY
My messages
Under “My messages”, you can see all messages sent from or to your account. “Details” takes you to the message.
If you wish to send us a message, simply click on “New message”. You can then enter the subject and message. Clicking Send submits the message.
Help & support
Help & support takes you to the help page of parfumdreams.de. Here, you can obtain information on all functions. If you have still have other questions, don’t hesitate to contact the service team. Alternatively, you can see if your question has already been answered under Frequently asked questions.
- My customer account is locked - what now?
If you have entered your password incorrectly 3 times, your account will be locked for this password. The system then automatically sends an access code to your saved email address, with which you can log in ONCE. This password is only intended to enable you to change/amend your password. Until the access coded is entered, the account is locked. If your account is locked, you can contact our service team, who will unlock your account again.
- How do I change my password?
”My account” at the top of the homepage takes you to your personal area. Clicking on “Edit profile” takes you to your personal details that you entered when registering. If you want to change your personal password, you have to enter a new password and confirm this in a field below for security. Clicking on “Next” confirms this entry.
Delete customer account
If you wish to delete your customer account, please contact our service team, preferably by telephone or email.
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